Office of Housing

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Office of Housing

Ke Keʻena Hoʻolālā Kūkula Hale
Homeless Services
Ending homelessness is not a one-time goal, but an ongoing effort to create systemic changes so that every person experiencing homelessness has a pathway out and that those at-risk have ample opportunities to prevent themselves from falling into homelessness. 
Homelessness Action Plan
Ending homelessness is not a one-time goal, but an ongoing effort to create systemic changes so that every person experiencing homelessness has a pathway out and that those at-risk have ample opportunities to prevent themselves from falling into homelessness.  The plan outlines the City’s approach to homelessness by identifying building strategies that layer upon existing programs and services to form more comprehensive paths forward.
Read The Plan
Outreach Services
Homeless outreach programs connect with unsheltered individuals and families, and provide linkages to critical services – including housing navigation, shelter, assistance with obtaining identification documents and other vital records, assistance with employment and public benefits, and connection to healthcare services.
Learn More
Homeless Help Cards
In 2022, the Office of Housing distributed 20,000 Homeless Help Cards to individuals experiencing homelessness, homeless outreach service providers, medical and mental health care agencies, the state judiciary system, social service organizations, other non-profits, businesses, and neighborhood boards.
Learn More
I.D. / Vital Documents Resources
The lack of a valid government identification document (I.D.), or vital documents needed to obtain an I.D. card, can be a huge barrier to housing and employment for many people experiencing homelessness. Click here for information on resources to assist with obtaining valid government I.D. or other related vital documents (e.g. Social Security Card, Birth Certificate, etc.).
Learn More
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Homeless outreach programs connect with unsheltered individuals and families, and provide linkages to critical services – including housing navigation, shelter, assistance with obtaining identification documents and other vital records, assistance with employment and public benefits, and connection to healthcare services. These seven (7) regions represent the outreach boundaries for homeless service providers. Please click on a location within the map boundaries to view more information about the homeless outreach service provider in the area.

  • For urgent, non-violent homeless-related concerns on Oahu, call the Honolulu CORE hotline at (808) 768-2673.
  • If you’ve witnessed a health emergency or a crime, please call 9-1-1.
  • For assistance in clearing individuals into LCRS shelters for individuals with severe mental illness, call the Hawaii CARES line (formerly known as the Crisis Line) at 808-832-3100 on Oahu.

Halawa Heights, Hickam Village, Salt Lake, Kalihi, Iwilei, Honolulu, Kakaʻako

Ala Moana, Waikīkī, Diamond Head, Sandy Beach

ʻEwa Beach, ʻAiea, Pearl City, Waipahu, Honouliuli

  • Kealahou West Oʻahu Outreach Program
    • Main: (808) 371-5461
    • Outreach Clients & Unsheltered Concerns: (808) 371-9948
    • Housing Navigation Services: (808) 371-9307

Waimānalo, Lanikai, Kailua, Maunawili, Kāneʻohe, ʻĀhuimanu

Kaʻena Point to Turtle Bay, Mililani, Wahiawa

  • Kealahou West Oʻahu Outreach Program
    • Main: (808) 371-5461
    • Outreach Clients & Unsheltered Concerns: (808) 371-9948
    • Housing Navigation Services: (808) 371-9307

Kahaluʻu, Waiāhole, Waikane, Kaʻawa, Hauʻula, Kahuku, Kawela

Makakilo, Nānākuli, Māʻili, Waiʻanae, Mākaha

  • Kealahou West Oʻahu Outreach Program
    • Main: (808) 371-5461
    • Outreach Clients & Unsheltered Concerns: (808) 371-9948
    • Housing Navigation Services: (808) 371-9307

Daily Emergency Shelter Vacancy

The Partners in Care (Oʻahu Continuum of Care) Vacancy Grid aims to provide the most up-to-date information on beds and units available in shelters on Oʻahu. The vacancies are self-reported (by providers) and subject to change without notice throughout the day.

If individuals are interested in connecting to an available shelter opening, please contact the homeless outreach provider in your geographic area. For assistance in connecting to an outreach provider in your area, please review our service map at this link to find out the outreach program that covers your area.

IDENTIFICATION AND VITAL DOCUMENTS

The lack of a valid government identification document (I.D.), or vital documents needed to obtain an I.D. card, can be a huge barrier to housing and employment for many people experiencing homelessness. 

Other Resources

  • Family Promise (Families Only) – (808) 548-7478
  • Hale Kipa (Youth Under 18) – (808) 754-9844
  • RYSE (Youth Under 18) – (808) 498-5180
  • IHS, Institute for Human Services (Men) – (808) 447-2900
  • IHS, Institute for Human Services (Women and Families) – (808) 447-2800
  • IHS, Institute for Human Services – Hale Mauliola Sand Island (Pet Friendly) – (808) 744-4492
  • Keahou Emergency Shelter, Waikiki Health – (808) 537-8330
  • Kealahou West Oʻahu, Onelauʻena – (808) 782-4342
  • Paiʻolu Kaiāulu, U.S. Vets Waianae Civic Center – (808) 664-1400
  • Shelter of Wisdom (Men) – (808) 383-9498
  • Region 1: Downtown Honolulu (Halawa Heights, Hickam Village, Salt Lake, Kalihi, Iwilei, Honolulu, Kakaʻako)
  • Region 2: East Honolulu (Ala Moana, Waikīkī, Diamond Head, Sandy Beach)
  • Region 3: Central Oʻahu – ʻEwa (ʻEwa Beach, ʻAiea, Pearl City, Waipahu, Honouliuli)
    • Kealahou West Oʻahu Outreach Program
      • Main: (808) 371-5461
      • Outreach Clients & Unsheltered Concerns: (808) 371-9948
      • Housing Navigation Services: (808) 371-9307
  • Region 4: Lower Windward (Waimānalo, Lanikai, Kailua, Maunawili, Kāneʻohe, ʻĀhuimanu)
  • Region 5: Central Oʻahu – North Shore (Kaʻena Point to Turtle Bay, Mililani, Wahiawa)
    • Kealahou West Oʻahu Outreach Program
      • Main: (808) 371-5461
      • Outreach Clients & Unsheltered Concerns: (808) 371-9948
      • Housing Navigation Services: (808) 371-9307
    • Institute for Human Services (IHS)
      • (808) 782-5633
      • 350 Sumner Street, Honolulu, HI 96817
  • Region 6: Upper Windward (Kahaluʻu, Waiāhole, Waikane, Kaʻawa, Hauʻula, Kahuku, Kawela)
  • Region 7: Waiʻanae Coast (Makakilo, Nānākuli, Māʻili, Waiʻanae, Mākaha)
    • Kealahou West Oʻahu Outreach Program
      • Main: (808) 371-5461
      • Outreach Clients & Unsheltered Concerns: (808) 371-9948
      • Housing Navigation Services: (808) 371-9307
  • Pūnāwai Rest Stop
    • (808) 599-9750
    • 431 Kuwili Street, Honolulu, HI 96817
    • Hours: Daily – 7 a.m.- 7 p.m.
  • Residential Youth Services and Empowerment (RYSE)
    • Mobile Crisis Outreach Team
      • Main Line: (808) 498-5180
      • Call/Text: (808) 861-6606
      • info@rysehawaii.org
      • 42-470 Kalanianaole Highway, Kailua, HI 96734
  • Waikiki Youth Outreach (Drop-In Center For Youth to Age 22)
    • (808) 537-8438/(808) 942-5858
    • 415 Keoniana Street, Honolulu HI 96815
    • The YO! drop-in center is open four afternoons each week (Mon, Tues, Thur & Fri from 1 p.m.-6 p.m.)
    • Medical Clinic (Mon, Tues, Thur & Fri from 3 p.m.-6 p.m.)
    • Talk Story Clinic (Every Friday except the 3rd Friday of the Month 3 p.m.-6 p.m.)
  • Lydia House (Drop-In Center for Youth 16-26)
    • (808) 466-8022
    • 205 S. Vineyard Street, Honolulu, HI 96813
    • info@lydiahousehi.org
    • Drop-In Hours: T, Th 9 a.m.-4 p.m.
  • Mental Health Kokua 
    • Oʻahu – (808) 737-2523
  • Hawai‘i CARES 988 (Mental Health and Substance Addiction)
  • Mental Health Kokua 
    • Oʻahu – (808) 737-2523
  • How to Address Mental Health for Students Experiencing Homelessness

    • Crisis Text Line: free mental health text support 24/7 for those who text “HOME” to 741741.

    • National Suicide Prevention Lifeline: free and confidential counseling 24/7 for those in suicidal crisis or emotional distress at 800-273-8255.

    • SAMHSA National HelplineExternal link:open_in_new: free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for people facing mental and/or substance use disorders at 800-662-4357.

    • Suicide Prevention, SafePlace: free text support for those who send “SAFE” and address of their location to 44357; response will provide nearby address where help will be available.

    • Teen Line: free peer talk line from a national organization on a mission to provide support before problems become a crisis available 9 p.m.–1 a.m. ET at 800-852-8336 and free text support by sending “TEEN” to 839863 available 9 p.m. to midnight ET.

    • Trevor Project – Reach a CounselorExternal link:open_in_new: free talk line counseling support 24/7 for LGBTQ young people in crisis at 866-488-7386 and free support 24/7 for those who text “START” to 678678.

  • Catholic Charities Hawaiʻi – (808) 521-4375)
  • Institute for Human Services (IHS) – (808) 447-2844 or (808) 447-2806
  • Rent to Work – (808) 768-5727

City & County of Honolulu

Hawaii Public Housing Authority 

 

Are you a Veteran who is homeless or experiencing housing instability?

If you are a Veteran who is homeless or at imminent risk of homelessness, we strongly encourage you to contact the National Call Center for Homeless Veterans at (877) 4AID-VET (877-424-3838) for assistance.

Veterans Crisis Line (available 24/7)

  • If you are a veteran, family or friend of a veteran, or a landlord of a veteran and need to help a veteran in crisis call 1-800-273-8255 (and press 1), chat online at https://www.veteranscrisisline.net, text 83255, or if you are deaf and hard of hearing contact 1-800-799-4889
  • Connect with the Veterans Crisis Line to reach caring, qualified responders with the Department of Veterans Affairs. Many of them are Veterans themselves.

Veteran Resources – Housing

HUD-VA Supportive Housing (VASH) Program
The Department of Housing and Urban Development – VA Supportive Housing (HUD-VASH) Program is a joint effort between HUD and VA to move Veterans and their families out of homelessness and into permanent housing. HUD provides housing assistance through its Housing Choice Voucher Program (Section 8) that allows homeless Veterans to rent privately owned housing. For more information, please call 808-457-4662.

Eligibility guidelines for HUD-VASH:

  1. Individual must be a Veteran
  2. Individual must be VA health care eligible
  3. Individual must be homeless (or homeless before entering a transitional living program)
  4. Individual must be in need of ongoing case management services

Supportive Services for Veteran Families (SSVF) Program
Supportive Services for Veteran Families assists homeless and at-risk Veteran families’ housing stability.

For further information please email SSVF@va.gov or call (toll-free) at 1-877-737–0111.

Employment

Homeless Veterans’ Reintegration Projects (HVRP)
HVRP assists Veterans with job search preparation, vocational counseling, occupational skills training, on-the-job training, trade skills certification and licensing, and job placement assistance.
http://www.dol.gov/vets/programs/hvrp

Department of Labor: Employment Development Department
Veterans receive priority in job and training referrals and other employment related services. All Job Services Offices have specially trained staff to ensure Veterans of the U.S. Armed Forces receive maximum employment and training opportunities. Services can include counseling, labor market information, job referrals, job search workshops, and job development with potential employers.
http://www.dol.gov/vets/

Disabled Veterans Outreach Program Specialists (DVOPs) & Local Veterans Employment Representatives (LVERs)
This is a job and training program, with emphasis on Veterans with service-connected disabilities. DVOP specialists provide outreach and offer assistance by promoting community and employer support, including apprenticeship and on-the-job training. LVERs’ primary duties are conducting outreach to employers, facilitating job search workshops, and providing employment and training services to Veterans.

REPORTS

2023 ACTION PLAN TO ADDRESS THE NEEDS OF HOMELESS PERSONS ON O’AHU

On February 16, 2023, the administration submitted it’s first Homeless Strategic Plan to the Honolulu City Council.  This plan was collaboratively prepared by the Mayor’s Office of Housing, Department of Community Services, Department of Emergency Services, Office of Economic Revitalization and the Honolulu Police Department.

Update on the Status of the City Administration’s Action Plan to Address the Needs of Homeless Persons on Oʻahu

The Report outlines the City’s approach to homelessness by identifying building strategies that layer upon existing programs and services to form more comprehensive paths forward. The Report recognizes that there are no “one-size-fits-all” solutions and seeks innovative ways to collaborate with other levels of government, nonprofits, and other community partners to ultimately create a system that meets an individual’s specific needs.

2023 Point In Time (PIT) Count

The Point in Time Count (PIT Count) is a federally mandated census count from the Department of Housing and Urban Development (HUD), to be completed biennially by each Continuum of Care across the United States. The PIT Count provides a snapshot of all those experiencing homelessness in our shelters, streets, beaches, cars, or other places not meant for human habitation. The PIT Count is vital for establishing federal funding from HUD as well as State, local and private funding to help end homelessness on O‘ahu. Although the PIT Count report represents a snapshot at one point in time, it provides us an opportunity to look at the trends and demographics of those experiencing homelessness in our community on a single night and across multiple years of Counts.

2023 Point In Time (PIT) Count

On the morning of January 23, 2023, a total of 4,028 individuals were counted, compared to 3,951 individuals in 2022. This equates to a 2% increase in the overall homeless population on Oʻahu. The Veteran sub-population saw a decrease in this year’s count, while there was a slight increase in the number of homeless keiki. Significant statistics for our Native Hawaiian and Pacific Islander populations remained consistent with the 2022 count, showing that while they make up approximately 10% of the total population on O’ahu, they represent more than 35% of those experiencing homelessness.

Homeless Help Cards

The Homelessness Help Card lists the names and phone numbers of Service Providers that homeless individuals can use. The organizations are grouped in the card by the services they provide (e.g. Education, Alcohol/Drug, Education, etc.). 

  • Pocket-size hardcopies are available from the Office of Housing — email officeofhousing@honolulu.gov for more information
  • Letter-size softcopy available for immediate download
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