TheHandi-Van eligibility Faqs
Q: If I’m currently eligible to ride TheHandi-Van, do I still have to go through the In-Person Assessment when I apply to renew my eligibility?
A: Yes, all applicants for TheHandi-Van are required to undergo an In-Person Assessment. For current users of TheHandi-Van, In-Person Assessments will be required at the time of their eligibility renewal.
Q: Do I still have to go through the In-Person Assessment if my doctor writes a letter saying I need to use TheHandi-Van?
A: Yes, an In-Person Assessment is required. However, you may also submit any information provided by your doctor or health care professional for consideration as part of your Assessment.
Q: How much will the In-Person Assessment cost me?
A: The In-Person Assessment is free for all applicants for TheHandi-Van service.
Q: Who is going to conduct the Assessments?
A: Interviews and functional assessments will be conducted by highly qualified professionals who specialize in the needed type of assessment. You will only be asked to participate in functional assessments as needed.
Q: How do I arrange for an In-Person Assessment?
A: You must call 538-0033 to schedule your appointment for an In-Person Assessment, which will be conducted at TheHandi-Van Eligibility Center located at The First Insurance Center, 1100 Ward Avenue, Suite 835, Honolulu, Hawaii 96814. The Center operates Monday through Friday, 8:00 a.m. to 5:00 p.m.
Q: If I need help, can I bring someone with me to the In-Person Assessment?
A: Yes, you may bring someone to your Assessment to help you.
Q: How long will the In-Person Assessment take?
A: In-Person Assessment interviews will usually take no more than an hour. However, if a functional assessment is also determined to be required, the entire interview could take about two hours.
Q: Do I need to bring anything to the In-Person Assessment?
A: Yes, you may need to bring supplemental information to your In-Person Assessment. A complete list can be obtained at the time you call to schedule your appointment, and is also available in TheHandi-Van Eligibility Information.
Q: Once I go through the Assessment, how long will it take to find out if I’m eligible to use TheHandi-Van service? How will I be notified?
A: Eligibility determinations will be made within 21 days of completion of the assessment process; otherwise you will be deemed “presumptively” eligible for service until notified. Notification of final eligibility determination for all applicants will be by letter from TheHandi-Van Eligibility Center.
Q: If I don’t agree with the decision regarding my eligibility, can I appeal?
A: Yes. If you are found to be not eligible for TheHandi-Van, found to be eligible with specified conditions, or found temporarily eligible, then you will receive information on how to request an appeal of your determination.