Department of Customer Services

Report a Concern

Customer Service Representatives are available to assist you from 8 a.m. to 4 p.m., Monday through Friday (excluding holidays). Reports can be submitted to representatives via online Problem Reports, by email, telephone call, or letter.

All reports received will be reviewed to verify that issues reported are within the jurisdiction of the City and County of Honolulu. Reports referred to city departments for follow-up will require research and investigation and a reply may take 10 business days. In some cases, investigation and response may require more than 10 business days

Contact Options

Please note, however, that you are welcome to contact the division or section directly by email or by calling the phone number listed below.  For a full list of the City and County of Honolulu services and phone numbers, please click here.

Letter addressed to:

Department of Customer Services, Attention: Director
Kapalama Hale
925 Dillingham Blvd.
Honolulu, HI 96817

Abandoned or derelict vehicles  
Note: Please have the vehicle’s description (make, model, color, etc.), license number, and location address or intersecting streets available when placing a call.
         During normal business hours: (808) 768-2530

If the area from the curb (or road edge in the case of unimproved sidewalk setback) to the private property line shows evidence of being cracked, uplifted, blocked by overgrowth, obstruction (other than by vehicles which Honolulu Police Department handles via 911), or hole, call the Customer Service Division, Department of Planning and Permitting at (808) 768-8117.

Golf Courses
To report a concern about a municipal golf course, please call Golf Course Administration, Department of Enterprise Services, at (808) 768-7203.

Park Maintenance
For a complete listing of the city’s parks, click here. For mowing, watering, restroom cleanliness, swimming pool, tree trimming, playing fields, parking, etc., handled by the Park Maintenance and Recreation Services Division, Department of Parks and Recreation, call:

  • District 1 – East Honolulu (Ka Iwi to Waikiki) (808) 768-8944
  • District 2 – West Honolulu (Makiki to Aiea) (808) 768-9292
  • District 3 – Leeward Oahu (Waipahu to Makaha) (808) 678-6889 
  • District 4 – Windward and North Oahu (Mokuleia to Makapuu) (808) 768-8980
  • District 5 – Central Oahu (Pearl City to Whitmore (808) 678-6940
Refuse Collection and Disposal
Refuse website:

For non-collection;automated collection system issues, including repair, damage to private refuse receptacles, route scheduling, placement location of receptacle, green waste disposal, removal of receptacles; etc., handled by the Refuse Collection and Disposal Division, Department of Environmental Services, call (808) 768-3200

Bulky items pickup:

Bus and Paratransit (Handi-Van) Operations
Bus website:
Handi-van website:
For inadequate service or routing, late or no show of service, vehicle or bus stop maintenance, etc., handled by the Public Transit Division, Department of Transportation Servicesplease call (808) 768-8396.

Animal Cruelty, Pet Adoption, and Domestic Pet Spay/Neuter Program
For investigation of cruelty to animals, or for assistance with pet adoption and spay/neuter programs, click here or call the Hawaiian Humane Society at (808) 356-2250.

Public Trees
For placement, replacement, trimming, removal, relocation, or donations of city trees, handled by the Department of Parks and Recreation Division of Urban Forestry, please call (808) 971-7151.  For more information view Guidelines for Inquiries Relating to Trees or the Division of Urban Forestry website.

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