Department of Customer Services

Accessibility Policy

The City and County of Honolulu maintains its website to allow general accessibility using standards set forth in Worldwide Web Consortium (W3C).

Major reports and other special publications that are made available on the City’s Web site are generally available in html. In many cases we publish a document using Adobe Portable Document Format (PDF). We strive to provide documents in multiple formats for accessibility.

The City and County of Honolulu welcomes comments on how to improve the site’s accessibility for users with disabilities.

The City and County of Honolulu is committed to making its Web sites compliant with Conformance Level “Priority 1” of the World Wide Web Consortium accessibility rating.

If you use assistive technology and the format of any material on our Web sites interfere with your ability to access the information, please use the following point of contact for assistance, Technical Support. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information. 

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