Department of Customer Services

U.S. Passport Service

Please refer to the U.S. Department of State’s website for all information on applying for a new U.S. passport, renewing a passport by mail only, getting a replacement for a lost, stolen or mutilated passport, downloadable application forms and more.

Passport Procedures

Passport services are only offered at Ala Moana, Kapolei and Wahiawa Satellite City Halls.  These locations accept only applications for NEW U.S. passports (form DS-11).

Passport service is offered by appointment during regular business hours, and each appointment is limited to ONE new passport application.

Passport photo service is NOT offered at these locations.

  • Make your AlohaQ appointment for passport service at the Ala Moana, Kapolei, or Wahiawa Satellite City Hall
    • Please note, each appointment is limited to one passport application
  • Go online to the U.S. Department of State website for passport information and forms
  • Carefully read and follow all of the form DS-11 instructions
  • Complete and print the application but do not sign the application
  • Gather all of the required documents, including the original and a photocopy of the front and back of your “Proof of Identity,” and your passport photo
  • Be sure you have all of your required documents (including photocopies) and two checks or money orders to pay the fees (two separate payments are required):
    • One check or money order made payable to “U.S. Department of State” for the passport fees, which vary depending on the type and passport and optional service fees you select
    • One check or money order made payable to “City and County of Honolulu” to pay the $35 Acceptance Fee
  • Please arrive at the approriate satellite city hall office at least 15 minutes before your scheduled appointment time
    • Ala Moana Satellite City Hall is in the Ala Moana Center, Street Level 1, Diamond Head Wing, (ocean side), PH: (808) 768-4300
    • Kapolei Satellite City Hall is in Kapolei Hale, 1000 Uluohia St., #103 (ground floor), Kapolei, PH: (808) 768-3400
    • Wahiawa Satellite City Hall, 330 N. Cane St., Wahiawa, PH: (808) 768-4700
  • Your application and passport fee payment are securely forwarded to the State Department for processing
  • Seven to 10 business days after you submit your application, you can track the status of your application through the U.S. Department of State’s Online Passport Status System
Skip to content