Department of Customer Services

Latest News & Updates

2024 Saturday Appointments

Road test and AlohaQ appointment services will be offered on certain Saturdays in 2024 at the following locations. AlohaQ appointments open by 4:30 p.m. the Wednesday prior to the date on the table:

LOCATIONSSEPTEMBEROCTOBERNOVEMBERDECEMBER
Kapalama Driver Licensing Center
(DL/ID renewals & duplicates, out-of-state transfers & written exams)
Sept. 21Oct. 5Nov. 2Dec. 14
Kapolei Driver Licensing Center
(DL/ID renewals & duplicates, road tests, out-of-state transfers & written exams)
Sept. 14Oct. 19Nov. 9Dec. 21
Koolau Driver Licensing Center
(DL/ID renewals & duplicates, road tests, out-of-state transfers & written exams)
Sept. 28Oct. 26Nov. 16Dec. 28
Wahiawa Driver Licensing Center
(DL/ID renewals & duplicates, road tests, out-of-state transfers & written exams)
Sept. 7Oct. 12Nov. 23Dec. 7

Service Alert


Effective June 4, 2024:
The City and County of Honolulu is not allowing road tests for a Hawaii driver’s license in three models of 2002-2006 Nissan vehicles. This is due to the automobile manufacturer’s  “do not drive” warning and recall issued May 29 after an air bag defect linked to increased risk of injuries. The three model year 2002-2006 vehicles equipped with recalled, unrepaired air bags are:

 

·         2002-2006 Nissan Sentra

·         2002-2004 Nissan Pathfinder

·         2002-2003 Infiniti QX4

 

These vehicles may not be used for a road test on Oahu unless the defective air bag has been replaced. Proof of the completed repair is required for these recalled vehicles to pass the pre-check inspection part of the road test to obtain a Hawaii driver’s license.

 

For more information on this urgent recall, please visit https://www.nhtsa.gov/press-releases/do-not-drive-warning-nissan-infiniti-takata .

City and County of Honolulu Satellite City Halls (SCH)

EXPRESS WINDOW vs. APPOINTMENT REQUIRED SERVICES

Express Window ServicesAlohaQ Appointment Required
HONOLULU COUNTY ONLYMOTOR VEHICLE TITLE, TRANSFER
Annual Vehicle RegistrationVehicle title transfer, name change or duplicate title
Motor vehicle, motorcycle, moped, trailerInitial Honolulu vehicle registration
Military with form CSL (MVR) 50 or 50AOut-of-county vehicle transfer
Duplicate registrationOut-of-state vehicle permit
License plate replacementOut-of-state vehicle transfer
Emblem replacementMoped or Bicycle
Vehicle registration address change Initial or duplicate registration
Transfer or emblem replacement
Trailer duplicate registration
Vehicle junking or storage
ADDITIONAL EXPRESS SERVICESADDITIONAL SERVICES BY AlohaQ APPOINTMENT
Reload TheBus HOLO card (no HOLO card service at Ala Moana)At Downtown, Hawaii Kai, Pearlridge, Windward SCHs
Hawaii driver’s license/state ID renewal, duplicate
U.S. citizens and immigrants with permanent legal status ("green card" holders) are eligible for this service at these four satellite city halls; non-U.S. citizens including COFA/FAS citizens must report to a full-service driver licensing center for these services.
Board of Water Supply payment
At Ala Moana, Kapolei, and Wahiawa SCHs
Passport application acceptance – new passport only
Property Tax Payment
Only during collection periods of Jan. 20 – Feb. 20 & July 20 – Aug. 20
At all Satellite City Halls*
TheBus HOLO card initial purchase (*no HOLO card service at Ala Moana)
Loading zone/bus stop permit
Waikiki supplemental loading zone permit
Disability Parking Permit
Updated 7.6.2023 and supersedes all previous editions.
Skip to content