Safety and Security
Safety and Security is our number one priority. DTS wants to ensure a safe ride for everyone.
The rail system wll have 3 levels of security:
Level 1:
Controllers are positioned at the Operations Control Center.
Station Operators are positioned at each station.
Train Operators are positioned on every other train.
The staff are responsible for providing Level 1 Security throughout the system. Responsibilities include activities such as the prevention of access to non-public areas, prevention of damage to security support systems (CCTV), customer assistance, and crowd control. The Operations Control Center is the primary interface with emergency responders.
An emergency call box and CCTV camera that will be located at all stations and onboard every train
Level 2 Security Personal provided by Allied Universal Security
Level 2:
Customer Safety Officers are positioned at the Operations Control Center, terminus stations, and select stations and trains. The staff are responsible for providing Level 2 Security. Responsibilities include security monitoring via the security console at the Operations Control Center, roving patrols onboard trains, fixed posts at terminus stations, fixed posts at select stations, and roving patrols of parking facilities. The staff also provide support for Level 1 Security.
Level 3:
The Honolulu Police Department is responsible for Level 3 Security on an as needed basis. The responsibilities include addressing suspected or actual criminal activity.
HPD and HFD during a training exercise on the system. HPD will respond to any security issues beyond Level 2
