6-24-2024: Real-time GPS and HOLO card systems back online for TheBus
HONOLULU – The City and County of Honolulu’s Department of Transportation Services (DTS) announces that TheBus real-time GPS and HOLO card readers have been restored and are operating normally. On Saturday, June 15, a breach into the Oʻahu Transit Services’ (OTS) online network created a network disruption that impacted phone lines, websites, GPS information and HOLO card readers on TheBus.
The HOLO card server was not affected by the breach, and no registered HOLO card information was compromised.
OTS believes that an old database which was previously used to print bus passes may have been accessed. This database was used prior to the transition to HOLO cards, and may include names and addresses. No financial information or government numbers, including social security numbers, are believed to have been compromised.
Riders are now able to tap their HOLO cards on TheBus to pay for fares. Cash fares are still accepted.
GPS-based apps such as HEA, Transit App and Google Maps can now be used to track TheBus in real-time, to provide accurate on-time information for riders.
We apologize for any inconvenience to our riders.
—PAU—