{"id":1993,"date":"2023-06-28T12:05:13","date_gmt":"2023-06-28T22:05:13","guid":{"rendered":"https:\/\/www8.honolulu.gov\/csd\/?page_id=1993"},"modified":"2024-04-29T14:52:16","modified_gmt":"2024-04-30T00:52:16","slug":"report-a-concern","status":"publish","type":"page","link":"https:\/\/www8.honolulu.gov\/csd\/report-a-concern\/","title":{"rendered":"Report a Concern"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1993\" class=\"elementor elementor-1993\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6620871 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6620871\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6aeea27\" data-id=\"6aeea27\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1917ee8 elementor-widget elementor-widget-heading\" data-id=\"1917ee8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Report a Concern<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d02a61 elementor-widget elementor-widget-text-editor\" data-id=\"7d02a61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Customer Service Representatives are available to assist you from 8 a.m. to 4 p.m., Monday through Friday (excluding holidays). Reports can be submitted to representatives via online Problem Reports, by email, telephone call, or letter.<\/p><p>All reports received will be reviewed to verify that issues reported are within the jurisdiction of the City and County of Honolulu. Reports referred to city departments for follow-up will require research and investigation and a reply may take 10 business days. In some cases, investigation and response may require more than 10 business days<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e4db83b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e4db83b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-949b67e\" data-id=\"949b67e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3be5129 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3be5129\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ad8e9 elementor-widget elementor-widget-text-editor\" data-id=\"e6ad8e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><span style=\"color: #168383\"><strong>Contact Options<\/strong><\/span><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b8e8db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b8e8db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a852872\" data-id=\"a852872\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f69b62e elementor-widget elementor-widget-image\" data-id=\"f69b62e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"431\" height=\"458\" src=\"https:\/\/www8.honolulu.gov\/csd\/wp-content\/uploads\/sites\/6\/2023\/06\/Customer_Care_icon_-_contact.jpg\" class=\"attachment-medium_large size-medium_large wp-image-1858\" alt=\"\" srcset=\"https:\/\/www8.honolulu.gov\/csd\/wp-content\/uploads\/sites\/6\/2023\/06\/Customer_Care_icon_-_contact.jpg 431w, https:\/\/www8.honolulu.gov\/csd\/wp-content\/uploads\/sites\/6\/2023\/06\/Customer_Care_icon_-_contact-282x300.jpg 282w\" sizes=\"(max-width: 431px) 100vw, 431px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08247aa\" data-id=\"08247aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4610b77 elementor-widget elementor-widget-toggle\" data-id=\"4610b77\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7341\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7341\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Online<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7341\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7341\"><ul><li>Click here to\u00a0<strong><a href=\"http:\/\/www3.honolulu.gov\/csdavcomplaints\/\" target=\"_blank\" rel=\"noopener\">REPORT AN ABANDONED OR DERELICT VEHICLE<\/a><\/strong><br \/><br \/><\/li><li>Click here to\u00a0<strong><a href=\"http:\/\/www.honolulu.gov\/dfm\/pothole.html\" target=\"_blank\" rel=\"noopener noreferrer\">REPORT A CITY POTHOLE<\/a><\/strong><br \/><br \/><\/li><li>Click here to submit a\u00a0<strong><a href=\"https:\/\/honoluluhi.citysourced.com\/\" target=\"_blank\" rel=\"noopener\">REPORT<\/a><\/strong><br \/><br \/><\/li><li>E-mail us at\u00a0<span id=\"cloak42cbbd84559fa680d1b287b7c9a43ffc\"><a href=\"mailto:complaints@honolulu.gov\"><strong>complaints@honolulu.gov<\/strong><\/a><\/span><\/li><\/ul><p>Please note, however, that you are welcome to contact the division or section directly by email or by calling the phone number listed below. \u00a0For a full list of the City and County of Honolulu services and phone numbers, please click\u00a0<a title=\"CCHNL Departmental Listing\" href=\"http:\/\/www.honolulu.gov\/cms-csd-menu\/site-csd-sitearticles\/6450-phone-directory.html\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7342\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7342\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mail<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7342\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7342\"><p>Letter addressed to:<\/p><p>Department of Customer Services, Attention: Director<br \/>Kapalama Hale<br \/>925 Dillingham Blvd.<br \/>Honolulu, HI 96817<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7343\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7343\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Phone<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7343\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7343\"><p><strong>Abandoned\u00a0or\u00a0derelict vehicles\u00a0<\/strong>\u00a0<br \/>Note: Please have the vehicle&#8217;s description (make, model, color, etc.), license number, and location address or intersecting streets available when placing a call.<br \/><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0During normal business hours: (808) 768-2530<br \/>\u00a0 \u00a0 \u00a0 \u00a0<\/strong><br \/><strong>Sidewalks<\/strong><br \/>If the area from the curb (or road edge in the case of unimproved sidewalk setback) to the private property line shows evidence of being cracked, uplifted, blocked by overgrowth, obstruction (other than by vehicles which Honolulu Police Department handles via 911), or hole, call the Customer Service Division, <a href=\"http:\/\/www.honoluludpp.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">Department of Planning and Permitting<\/a> at <strong>(808) 768-8117<\/strong>.<\/p><p><strong>Golf Courses<\/strong><br \/>To report a concern about a municipal golf course, please call Golf Course Administration, Department of Enterprise Services, at <strong>(808) 768-7203<\/strong>.<\/p><p><strong>Park Maintenance<\/strong><br \/>For a complete listing of the city&#8217;s parks, click <a href=\"https:\/\/www.honolulu.gov\/parks\/default\/park-locations.html\" target=\"_blank\" rel=\"noopener\">here<\/a>. For mowing, watering, restroom cleanliness, swimming pool, tree trimming, playing fields, parking, etc., handled by the Park Maintenance and Recreation Services Division, Department of Parks and Recreation, call:<\/p><ul><li>District 1 &#8211; East Honolulu (Ka Iwi to Waikiki) <strong>(808) 768-8944<\/strong><\/li><li>District 2 &#8211; West Honolulu (Makiki to Aiea) <strong>(808) 768-9292<\/strong><\/li><li>District 3 &#8211; Leeward Oahu (Waipahu to Makaha) <strong>(808) 678-6889<\/strong>\u00a0<\/li><li>District 4 &#8211; Windward and North Oahu (Mokuleia to Makapuu) <strong>(808) 768-8980<\/strong><\/li><li>District 5 &#8211; Central Oahu (Pearl City to Whitmore <strong>(808) 678-6940<\/strong><\/li><\/ul><div><strong>Refuse Collection and Disposal<\/strong><br \/>Refuse website: <a href=\"http:\/\/opala.org\" target=\"_blank\" rel=\"noopener\">http:\/\/opala.org<\/a><\/div><div><p>For non-collection;automated collection system issues, including repair, damage to private refuse receptacles, route scheduling, placement location of receptacle, green waste disposal, removal of receptacles; etc., handled by the Refuse Collection and Disposal Division, Department of Environmental Services, call <strong>(808) 768-3200<\/strong><\/p><p><strong>Bulky items pickup:<\/strong>\u00a0<a href=\"https:\/\/honolulu.sanstar.net\/honolulu-public-client\/app\/appointments\/create-appointment\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/opala.org<\/a><\/p><\/div><p><strong>B<\/strong><strong>u<\/strong><strong>s<\/strong>\u00a0<strong>and Paratransit (<\/strong><strong>Handi-Van<\/strong><strong>) Operations<\/strong><br \/>Bus website: <a href=\"http:\/\/www.thebus.org\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.thebus.org\/<\/a><br \/>Handi-van website: <a href=\"http:\/\/www.honolulu.gov\/transportation\/divisions\/mobility\/thehandi-van.html\" target=\"_blank\" rel=\"noopener\">http:\/\/www.honolulu.gov\/transportation\/divisions\/mobility\/thehandi-van.html<\/a><br \/>For inadequate service or routing, late or no show of service, vehicle or bus stop maintenance, etc., handled by the Public Transit Division, <strong><a href=\"http:\/\/www.honolulu.gov\/dts\" target=\"_blank\" rel=\"noopener\">Department of Transportation Services<\/a>,\u00a0<\/strong>please call <strong>(808) 768-8396<\/strong>.<\/p><p><strong>Animal Cruelty, Pet Adoption, and Domestic Pet Spay\/Neuter Program<\/strong><br \/>For investigation of cruelty to animals, or for assistance with pet adoption and spay\/neuter programs, click <a href=\"https:\/\/hawaiianhumane.org\/investigations-rescues-laws\/\" target=\"_blank\" rel=\"noopener\">here<\/a> or call the Hawaiian Humane Society at <strong>(808) 356-2250<\/strong>.<\/p><p><strong>Public Trees<\/strong><br \/>For placement, replacement, trimming, removal, relocation, or donations of city trees, handled by the Department of Parks and Recreation Division of Urban Forestry, please call <strong>(808) 971-7151<\/strong>.\u00a0 For more information view\u00a0<a href=\"https:\/\/www.honolulu.gov\/rep\/site\/dpr\/duf_docs\/Contacts_for_Tree_Concerns_7-15-21.pdf\" target=\"_blank\" rel=\"noopener\">Guidelines for Inquiries Relating to Trees<\/a>\u00a0or the <a href=\"https:\/\/www.honolulu.gov\/parks\/hbg\/urban-forestry-horticulture-services.html\" target=\"_blank\" rel=\"noopener\">Division of Urban Forestry website<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Report a Concern Customer Service Representatives are available to assist you from 8 a.m. to 4 p.m., Monday through Friday (excluding holidays). Reports can be submitted to representatives via online Problem Reports, by email, telephone call, or letter. All reports received will be reviewed to verify that issues reported are within the jurisdiction of the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Report a Concern | Department of Customer Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www8.honolulu.gov\/csd\/report-a-concern\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report a Concern | Department of Customer Services\" \/>\n<meta property=\"og:description\" content=\"Report a Concern Customer Service Representatives are available to assist you from 8 a.m. to 4 p.m., Monday through Friday (excluding holidays). Reports can be submitted to representatives via online Problem Reports, by email, telephone call, or letter. 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